F.A.Q

DO YOU ACCEPT RETURNS AND EXCHANGES? 

Yes, you have 30 days from the date that you received your order to send products back to us for returns and exchanges. Please contact us at info@fcfamilycamp.com

WHO COVERS THE SHIPPING FOR RETURNS? 

Unless the case is damaged when you receive it or you received a case you did not order, we do not cover the cost of shipping the case back to us. If it’s an exchange we’ll gladly ship the exchange case back to you once we receive your returned case.

HOW CAN I CALCULATE THE SHIPPING COST FOR MY INTERNATIONAL ORDER? 

Add items to your cart and proceed to checkout like normal. Once you have entered your shipping address you will have the option to calculate your shipping costs before placing your order. 

HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

If you live in the United States your order will arrive approximately 14-20 business days from the date it was shipped. International packages take about 20-30 business from the date shipped. Please take into consideration that these are estimated ship times and there are many reasons that packages can be delayed which are out of our control.

WHY HAVEN'T I RECEIVED MY TRACKING NUMBER YET?

Items can take 3-4 days to be processed and shipped from our warehouse. Once your item has been shipped you will receive an email with your tracking number.

WHY ISN'T MY TRACKING NUMBER PROVIDING ANY INFORMATION?

Shipping information can take 24-48 hours to be processed by either USPS or UPS. If tracking information is still unavailable after this period of time, please contact us at :info@fcfamilycamp.com

WHY DOES MY PACKAGE SHOW IT'S BEEN DELIVERED WHEN I STILL HAVEN'T RECEIVED IT?

Please contact your local post office or UPS depending on which service you chose at checkout. The courier will have the most up-to-date information to help you locate your order. We will do all we can to help you with the process, but, we cannot be held liable for lost or stolen packages that are showing they have been delivered.

 

Didn't find your answer?

For any other questions we urge you to reach out to us on our contact form.